Active Listening and Interpersonal Skills
This course develops active listening habits and interpersonal skills that strengthen workplace relationships, team collaboration, and client interactions.
Course Content
The Role of Listening in Communication
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Active vs. Passive Listening Techniques
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Asking Clarifying and Open-Ended Questions
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Building Empathy and Rapport
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Reading Body Language and Non-Verbal Cues
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Giving and Receiving Feedback Effectively
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Linking Feedback to Development Plans
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Final Quiz
Active Listening and Interpersonal Skills
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